Refund policy

Refund policy — digital products (video game accounts)

Our products are digital only: access credentials and video game accounts. We do not sell physical goods. There is no shipping, no return address, and nothing to send back.

Nature of the product
After payment, credentials are delivered electronically (email, order page, or message). Once delivered, access can be used, copied, or changed, and the previous state cannot be restored. All sales are therefore final.

No returns, exchanges, or refunds after delivery
Once credentials have been delivered we do not accept:

  • returns
  • exchanges
  • refunds for change of mind, purchase error, failure to meet expectations, later bans or limits imposed by the game platform, or any other reason related to use of the account after delivery

Sale items and gift cards, where offered, are also non-refundable.

Non-conforming delivery
Check your order as soon as you receive it and email goldensalesit@gmail.com within 24 hours if:

  • the credentials do not work on first login
  • the account does not match the product description
  • you received a different product from the one ordered

In these cases, and only if the credentials have not been changed and the account has not been used after delivery, we will replace it with an equivalent product. A refund to the original payment method is issued only if a replacement is not possible. Reports made after 24 hours, or after the account has been used or modified, will not be accepted.

EU consumers — right of withdrawal
For digital content not supplied on a tangible medium, the 14-day right of withdrawal (Directive 2011/83/EU, Article 16) does not apply if, before completing the order, you consented to immediate delivery and acknowledged that you lose the right of withdrawal once performance has begun. By completing the purchase you give that consent. After the credentials are delivered, the sale is final to the extent permitted by law.

Contact
goldensalesit@gmail.com
Include your order number, the email used for the purchase, and a description of the issue. Unsolicited returns are not accepted: there is no physical good and no return address.